Privacy Policy

This Privacy Policy explains how Surge Data Centre Services Limited ("we", "us", "our") collects, uses, stores, and protects personal information submitted via our website and enquiry processes.

We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Surge Data Centre Services Limited is a private limited company registered in England and Wales.

• Company Name: Surge Data Centre Services Limited
• Company Number: 17267005
• Registered Office: 66 Paul Street, London, England, EC2A 4NA
• Email: [email protected]

We are the data controller for personal information collected through this website.

2. Information We Collect

We may collect the following types of personal information through this website:

2.1 Contact Form Data

• Full name
• Email address
• Company name
• Message content
• Subject of enquiry

2.2 Staffing Enquiry Data

• Full name and company name
• Email address
• Telephone number (if voluntarily provided)
• Project location and information
• Role type and workforce requirements
• Shift patterns and schedule requirements
• Site access and induction requirements
• PPE requirements
• Documentation requirements
• HGV driver requirements (if applicable), including licence class, vehicle type, and location
• Additional notes voluntarily submitted with the enquiry

2.3 Communications Data

• Email communications received from you
• Telephone communications (if a number is provided)
• Any documents or information you send us in connection with a project enquiry

2.4 Website Usage Data

We may collect anonymised or aggregated data about how visitors use our website, including page views and general browsing behaviour. This data does not identify individual users unless combined with other information you provide.

3. How We Use Your Information

We use the personal information you provide for the following purposes:

• To respond to your enquiry or contact request
• To review and assess your project staffing requirements
• To communicate with you about your enquiry or project
• To confirm workforce arrangements, scope, and deployment details
• To maintain records of enquiries and communications
• To comply with our legal obligations
• To improve our website and services (using anonymised data only)

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests: To respond to and manage business enquiries
• Consent: Where you have provided explicit consent via our forms
• Contract: Where processing is necessary to take steps at your request prior to entering into a contract
• Legal obligation: Where we are required by law to process your data

5. Data Retention

We retain personal data for as long as is necessary for the purposes described in this policy, and in accordance with our legal obligations. In general:

• Enquiry data: retained for a reasonable period to manage the enquiry and maintain records
• Communications: retained for the duration of the business relationship plus a reasonable period thereafter
• Legal or compliance records: retained for as long as required by applicable law

You may request deletion of your personal data at any time by contacting us at [email protected].

6. Sharing Your Information

We do not sell your personal information to third parties. We may share your data with:

• Third-party service providers who assist us in operating our website or managing our communications (e.g. email service providers, form processors)
• Any parties required by law or for the purposes of legal proceedings

Any third parties with whom we share data are required to process it only in accordance with our instructions and applicable data protection law.

7. Cookies and Analytics

Our website uses cookies. Essential cookies are required for the website to function correctly. We may also use analytics cookies to understand how the website is used. Analytics cookies will only be set with your consent.

You can manage your cookie preferences using the cookie consent banner displayed when you first visit the site, or at any time through your browser settings. See our Cookie Policy for full details.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate data
• Right to erasure: to request deletion of your data where we have no lawful basis to retain it
• Right to restrict processing: to request that we limit how we use your data
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to object to processing based on legitimate interests
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [email protected].

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: [email protected]
• Post: Surge Data Centre Services Limited, 66 Paul Street, London, EC2A 4NA